A: Follow this link and enter your gift card code to check the balance of your gift card: www.mixedbagdesigns.com/GC
A: Fulfillment can take up to two weeks from the date we receive payment, plus up to 5 business days of transit time from our warehouse in Burlingame, CA.
A: Gift certificate codes are case sensitive, so make sure they are entered exactly as they appear on the certificate. If they are entered correctly but still not going through, please call customer service at 877.520.2247, so we can check that the gift certificate code is valid and it has not expired.
A: Mixed Bag Designs' policy for items out of stock on fundraiser orders is to issue a gift certificate. The gift certificate will be for the retail value of the item purchased plus additional funds to cover shipping and any applicable tax on a future order. Extra $$$ amount will be included on the certificate as a free gift. Fundraiser gift certificates must be redeemed through our online store or by phone.
A: No, customers cannot use gift cards they have received as promotions or for out of stock items toward their final fundraiser invoice. Gift cards may only be redeemed online (or by phone) in an individual retail order.
A: We can process an exchange of equal value and send the desired item(s) directly to the customer. The item the customer does not wish to keep will need to be sent back at his/her expense. He/she will need to contact us by email or phone and provide the order # or the fundraiser participant's name so that we can issue an RA (return authorization) number for the item(s). Your CSR will also send further instructions via email. Once the package is received, your CSR will be able to process the exchange and send out the desired item(s).
Our credit card processor is very particular about the billing address matching the one associated with the card. Please make sure you enter the correct billing address before submitting payment. Also, it's possible that your bank has a daily limit on the amount you can charge, or does not allow out of state charges. If it's the latter, please contact your bank for authorization.
A: Yes, you may hold an individual fundraiser but you must still meet the minimum requirements per the fundraiser agreement. The base minimum is $600 in total retail sales to receive the full 50% profit.
A: We do apologize if we have sent you a damaged/defective item. Please feel free to call us at 877.520.2247 or follow this link http://www.mixedbagdesigns.com/service to report the discrepancy. Once the order has been reviewed, we will send the necessary replacements free of charge. A shipping fee will be applied to replacements for orders placed 2 years ago and older.
A: We apologize for this inconvenience. Please feel free to call us at 877.520.2247 or follow this link http://www.mixedbagdesigns.com/service to report the issue. We will review the order and verify the mistake. If the error is on our end, we will process the replacement for free. However, if it's an entry error by the school/organization, the customer will need to contact their chairperson to rectify the issue.
A: Please make sure you entering the correct email address and password. If you forgot your password, you can reset it by clicking on the Forgot Your Password link and follow the instructions. If you are still unable to log in, please call us at 877.520.2247 for additional help.
A: Per the fundraiser agreement, we have 5 business days from the date we receive the orders to complete data entry and generate the invoice.
A: The minimum quantity for custom bags is 4000 units and usually takes about 3 months to process. We can make 2000 units, but the price will be 50% higher than the 4000 units. You may send us an email at support@mixedbagdesigns.com with your request. Once we know what size and quantity you want, we can give email you a price quote. As an alternative, we have had customers buy our present stock bags and get logo stickers from a printer to put on the bags.
A: We do not offer monogramming services for our bags.
A: The company will send a gift certificate of equal retail value + extra to cover shipping and any applicable tax, plus additional $$$ amount as a free gift. Gift certificates may be redeemed online in our online store (our retail site).
A: We accept all major credit cards (Visa, Master Card, American Express and Discover) as well as a physical check and ACH/EFT payment.
A: Yes. A check may be mailed, but for faster payment, submit an EFT form with a voided check. It may be faxed or emailed directly to the appropriate Customer Service Representative. A link to the EFT form and instructions are provided on the invoice emailed to the fundraiser chairperson.
A: 40% profit (excluding tax and shipping).
A: At this time, we only ship within the United States.
A: Most of our products are made from partially recycled poly-woven plastic, however, some are made out of 100% cotton, polyester, faux leather and neoprene.
A: If we are out of an item or the quantity in inventory falls under 100, we take it off our website and it will not be available for ordering on retail/online share orders.
A: If the fundraiser is enrolled in our Full Service program and we entered the orders at our office, then yes, we will have a copy of your order form. If the fundraiser is enrolled in our High Profit program, we will not have a copy of your order form as the orders are entered by the fundraiser directly. Please contact your fundraiser chair for a copy.
A: If you are a Fundraiser Chair, please refer to this interactive map for all information regarding sales tax by state.

Mixed Bag Designs is required to collect and remit tax in the following states: AL, CA, CT, FL, GA, IL, MA, MD, MI, MO, NC, NJ, NY, OH, PA, SC, TN, TX, VA and WA. If you order through our online store, tax will be charged if the items ship to any of the states above. If you order through a fundraiser, please contact your fundraiser chair to verify whether you need to pay tax. Some fundraisers are tax exempt and do not need to charge their customers tax.
A: Yes, you can write down the code for the items found online on your catalog order form. However, we cannot guarantee availability for items ordered through the outlet section of our website. For this reason, we recommend that these items are purchased through our retail website to better ensure availability of outlet items at time of order fulfillment.
A: Fundraiser chairs who would like to pay their invoice can make their check payable to Mixed Bag Designs and send it to 1744 Rollins Road, Burlingame CA 94010, attention: Accounting Department. Parents/participants and their purchasers who are paying for their catalog orders can typically make their checks payable to the school or organization's name. We recommend that you contact your fundraiser chair to confirm.